Cancellation Policy

To ensure the delivery of high quality service to all our clients, we kindly request your collaboration in scheduling appointments. If you are unable to make your appointment, we respectfully ask you to contact us more than 24-hours beforehand. This enables us to offer the slot to other clients on our waiting list. If you are unable to contact us within 24-hours, there will be a $50.00 nonattendance fee.   

Non-attendance without 24-hour prior notice will result in the imposition of the full session fee. Please also note that if nonattendance without notice occurs more than three times, no further appointments will be booked. Successful therapy involves commitment from both the client and psychologist and consistent nonattendance will be interpreted as non-engagement with the therapy.  

Please note that respectful behaviour is required from clients and visitors to the practice. Where clients or visitors deviate from this and are abusive and disrespectful towards practitioners and staff, they will be asked to leave the premises. Abuse includes pejorative comments about or to the staff, expressions of prejudice towards others, hate speech, aggressive verbal or physical abuse and unwarranted criticism of the psychological service and process. A charge will  be levied for the session even if terminated due to abusive behaviour.  

The Psych Edit is committed to protecting your privacy in accordance with the Australian Privacy Principles set out in the Privacy Act (1988) and the Psychology Board of Australia’s Code of Ethics (2007). This policy outlines how we manage clients’ personal information.

• Storage: Client records are stored securely in an Australian cloud-based system and/or a secure filing cabinet, accessible only to authorised employees.
• Types of Information: We may hold contact details, payment information, Medicare numbers, referral letters, session notes, assessment results, reports, correspondence, and other personal information. Some data may be stored on secure facilities outside Australia.
• Access: Reception staff have limited access to your records.

Your personal information is collected through:

1. Appointment bookings.
2. Secure intake questionnaires.
3. Direct interactions with your psychologist or our staff.
4. Information provided by other professionals or stakeholders (e.g., GP, lawyer).

Your information is used to provide and document psychology services. It may also be used for service updates and appointment reminders. You can update your contact details or opt-out of services at any time.

Your information will only be disclosed when:

• Subpoenaed by a court.
• Necessary to prevent serious risk to life, health, or safety.
• You have given prior approval.
• Required by law.
• For purposes directly related to your psychology service.

We do not sell, rent, or use your information for other purposes.

Your psychologist may consult with a supervisor or another health practitioner for guidance, using de-identified information unless consulting with The Psych Edit’s Founder.

If you choose not to provide personal information, we may be unable to offer our services. You may request anonymity or use a pseudonym, subject to practicality and legal requirements.

• Access: You can request to view your records by writing to your psychologist. They will respond within 28 days. An appointment may be required, with standard fees applying.
• Correction: You can request corrections to inaccurate or incomplete information. Reasonable steps will be taken to correct it promptly.

• Submission: Requests must be in writing at least 28 days in advance.
• Response: Your psychologist will respond within 14 days, considering legal and ethical exceptions.
• Costs: If approved, you will be invoiced $250 for the preparation and release of information.  The process will be completed within 14 days of payment. 
• Consent: An appointment may be required for you to review and consent to the release of information. Standard fees apply.

Client records are retained for 7 years for adults and until a child turns 25. Records are securely stored and disposed of by deletion or shredding when no longer needed.

We will notify you of any privacy breaches. Concerns can be raised with your psychologist or the Office of the Australian Information Commissioner (OAIC).

This policy may change in response to new laws or operational changes. Clients will be notified of substantive changes.

By using The Psych Edit’s services, you agree to this privacy policy. For questions or feedback, please contact your psychologist or our Customer Liaison Officer.

Thank you for trusting The Psych Edit with your personal information.